Full Terms & Conditions

​

By booking online you agree that you have understood the accessibility requirements of our building, agree to the code of conduct and accept the cancellation and refund policy:

​

​Accessibility Requirements: Classes at Assembly Arts are predominantly aimed at adults. We are happy to host people aged 12+ on some of our courses but may need an additional booking for a guardian/parent to be made. We recommend emailing us first to check it would be appropriate. 

 

We are happy to discuss accessibility requirements with you on a one to one basis and make reasonable accommodations. However, we are currently unable to accommodate those who would struggle with two flights of stairs, such as wheelchair users, in workshops at this time. 

​

Our workshops mainly take place on the first floor of the Grade II listed Assembly Rooms in Lancaster. All of our toilets are up two flights of stairs. There is no parking on site - the closest disabled parking is located on Common Market Street. 

 

We are working on solutions to this and would be happy to keep you in the loop if you would like more information about what we are trying to do. 

​

Code of Conduct:  Assembly Arts studios provide a working environment that maintains a friendly and inspiring atmosphere where people can work on creative endeavours and entrepreneurial undertakings of all kinds. 

 

Our intentions are to cultivate safe, inclusive spaces that facilitate the work of professional artists. Harassment and other code of conduct violations reduce the value of our spaces and events for everyone. We want our artists and participant to be happy and feel safe. 

 

We will not tolerate rudeness or harassment in our place of work. If someone makes you or anyone else feel unsafe or unwelcome, please report it as soon as possible. 

 

We understand that speaking about your grievance is difficult. We require for any grievance to be reported either by emailling hello@assemblyarts.co.uk or talking in person with one or all of the partners (Alan Morris, Sarah Galloway & Rae Tribbick). Any concern brought to our attention will be taken seriously and an initial response will be issued within 5 business days.

 

Where a participant is causing other building users (other participants, teachers or artists) to feel uncomfortable or unsafe we reserve the right to remove their access to the building without refund. 

​

Refunds & Cancellation policy:

We understand that plans can change.

​

Our refund policy allows for cancellations up to 7 days before the course start date/ date of drop in session for a refund of the cost of the session minus any banking fees that were incurred when you booked.  We will provide evidence of the banking fees incurred if this is requested. 

​

In the case of emergency (medical or family) cancellations made within 7 days of the start date (or after the start date) may be eligible for a partial refund or credit towards a future course. No refund or credit will be given if you are simply unable to make one of the dates. Many of our courses require regular attendance to make the most of your time with us  so we would love to see you at the full set of 6 sessions per class. Paying for the full set of 6 sessions also means we can, in turn, guarantee the income for our artists - which is part of respecting them as valued professionals. We offer drop in sessions for those classes where it is possibly to join on the odd week. 

​

We reserve the right to provide appropriate cover if a teacher is unable to make a session, and to change teachers if required. We will inform you if this happens. Rest assured that this is part of supporting our artists and our strong team of working professionals mean it is very unlikely we will need to cancel a course due to illness or other personal emergency our end. 

​​

We reserve the right to cancel a course. If we need to cancel your course you'll be offered a place on another course if available at no extra cost, a place on a course in the following term, or a full refund if preferred.